Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Copyright
  • All content appearing on this website is the property of Pickleball Cellar. As a user, you are authorized only to view, copy, print, and distribute documents on this website so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2014-2020 Pickleball Cellar. All rights reserved.

  • Trademarks
  • All brand, product, service, and process names appearing on this website are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Pickleball Cellar. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Pickleball Cellar or any third party, except as expressly granted herein.

  • Shipping & Delivery
  • At this time, Pickleball Cellar ships merchandise to locations within the United States including Alaska and Hawaii. 

    All shipping is done via USPS. 

    Service fee for returned checks: A $35 service fee is charged for any check not honored by a customer’s bank.

    Damaged goods: If you receive a damaged product due to shipment handling, retain the original shipping carton with all packing materials, including the shipping label. Email pictures of the damaged item to Pickleball Cellar. A claim will be filed with USPS and a replacement product will be granted at no charge. Unauthorized returns will not be accepted.

  • Sales Tax
  • Pickleball Cellar charges sales tax for merchandise ordered on this website based on the applicable state sales tax rate and the location to which the order is being shipped. 8.25% Illinois tax may be applied to applicable orders.

  • Return Policy

  • For returnable items, please use the form on the Contact Us page. The customer is responsible for all return shipping charges, and must return the item(s) to Pickleball Cellar prepaid, and in the original packaging. Unauthorized returns will not be accepted.

    Shipping Charges: Shipping charges are not refundable. If "Free Shipping" is given on an order, you cannnot receive a credit for the free charges.

    Return Claims: All Order Ticket return claims must be reported within 30 days of purchase date. Failure to do so void any refunds.

    Unused items: Unused items can be returned within a 30 day period for full credit (not a refund), minus shipping charges. Buyer is respondsible for return shipping charges.

    ApparelApparel may be exchanged if an error in sizing occurred by the buyer. Buyer is responsible for return shipping charges. Additional shipping charges apply on replacement items.

    Balls: All sales on balls are final. It is the buyer's respondsibility to assure their ball selection is approved for use at their indoor and outdoor facility. 


    Used Paddles: These may be returned for up to 14 days for 50% credit  (not a refund), minus shipping charges. Paddles that have scrapes on the edge guard are not eligible for return through Pickleball Cellar.

    Defective Paddles/ Warranty Defective paddles warranties are handled by each maufacturer. The buyer is responsible for contacting and shipping the item direct to the manufacturer. Buyer is responsible for all shipping charges on warranties.

    Edge Guards: A loose edge guard may be repaired by the manufacturer. Repairing the paddle yourself may void the warranty. Contact the manufacturer for information on their repair and return policy.

    Paddle Manufacturers:

    Onix Sports (866) 467-8973, 9299 West Olive Ave Suite 210, Peoria, AZ 85345

    Pickle-ball Inc (800) 377-9915, 810 NW 45th Street, Suite #2, Seattle, WA 98107

    Pro-Lite Sports (888) 775-9615, P.O.Box 204, Port Washington, WI 53074

    Selkirk Sports (800) 759-4326, 11862 Reed Road, Hayden, ID US 83835

    Used Products (Not Paddles): All used products (examples, but not limited to: apparel, bags, balls, gifts, and grips) are not returnable for a credit or refund.

    Wrong Item Shipped: If Cellar shipped the wrong item to you, then Cellar will pay for the return shipping charges.

  • Store Hours
  • Pro Shop business hours are by appointment only. Use the Contact Us form, or text 815-505-0586 to schedule an appointment. Appointments are available in the evening from 4 to 8pm, Monday through Friday, and weekends vary. Pickleball Cellar is in the central time zone. Phone calls may be answered and/or returned as late as 7pm Monday-Friday.